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This fascinating article by Atul Gawande explains both sides of the issue:

https://www.newyorker.com/magazine/2018/11/12/why-doctors-ha...

It seems to be the classic curse of enterprise software: it's the bosses you need to keep happy, not the users.

I work as a university professor and educational software also tends to suck, for what I assume is the same reason.

I’m not sure they’d like whatever alternative tool they used, but I’ve also never heard a peep of positivity from my MD friends/acquaintances about Epic. (It could be like asking someone whether they love their company expense reimbursement software or cable company IVR.)

I worked at a competitor (Cerner) as my first job out of college and no-one has good things to say about them either, so maybe EMR is hard.

I've used multiple hospital EHR systems and, while it's not great, of the systems I've used Epic is the best of the bunch.