Uber is worth a case study in absolutely horrendous customer service and borderline theft. I haven't used them since they stole $150 from me for an UberEats order I was 10 minutes late to pickup in a one hour window, stating that the pickup windows are firm even for non-perishable goods and failure to show up during the window is a forfeit without refund. They even fought my credit card dispute on the matter. Vile company.