A customer support AI has gone rogue – and it's a warning to all companies

AI can enhance efficiency, and it can look like the human touch on occasion, but it can't replace it in customer service (yet)

About a hacker news post. Discussion (1489 points, 4 days ago, 595 comments) https://news.ycombinator.com/item?id=43683012

https://archive.is/FAuX3