Then hire support. They are selling a service and getting lots of money for it. They should be able to support like any other company.
Hmmm how do you possibly increase team size to have a support team with millions of dollars in funding?
Why do tech companies get a hand-wavy pass for basic customer service just because they're really big now? In what way is tech special compared to literally anything else?
If you can't sustain a business, it shouldn't exist?
They raised $60 million—they can't afford to build out support a bit?
"It is hard to make a good product so instead we'll make a crap product that treats our employees like shit" is not really an excuse in my mind.