What it suggest to me is that delivery fees are too cheap. Amazon subsidizing shipping to the point customers expect same-day as an option on something as insignificant than it was just a simple button click. No other thought given to the actual cost. Where going to the store probably means putting on clothes, driving somewhere, dealing with other humans, before driving back. The original online purchase meant possibly saving taxes, but now everyone collects taxes so no savings there. If there was a tipping point of being able to save brick&mortar, COVID pushed it over to the non-recoverable side.