> They punish experts who do know, don't search, don't hunt, and customise themselves and their apps for speed and efficient use of time and screen space.

The problem is, most users are utterly braindead, they barely manage to type at speed instead of pecking at single keys. The astonishment I've gotten in some places for literally nothing more than Ctrl+C/Ctrl+V is more than enough proof.

That's also IMHO a large portion of why Linux never really took off on desktop. UX/UI people are rare enough to begin with, most of them don't work on FOSS in their free time, and so development is primarily done by nerds for nerds. That's great if you already know something about the application - but usually the learning curve is so steep that most users frustratedly give up. And documentation is either not existing, incomplete or horribly outdated, and StackOverflow etc. are even worse.

The exception is Blender. They got some serious money IIRC, cleaned up their act, and now there's a headline of some movie or game using Blender every few weeks.