Within 2 days he had it ruined. Kept running hot and crashing. I told him over the phone how to analyze the problem. Nothing what I said made any sense to him.
So I came over and saw that he had installed 50 or so new programs, some very dubious. Zero security awareness, just click on anything like a grandma. One program was rogue and took 100% CPU in a forever loop. He had never heard of task manager to inspect such a problem. Completely clueless on how to use a PC or operating system.
He also has a sister. I asked her to share a document. She opens the document on the laptop and proceeds to make photos of the doc with her phone and sends them to me.
These are middle-class young adults with decent education (in theory). It's shocking.