Ask HN: Does anyone actually get call centers right?

Almost every time I call a call center, my head feels like it's ready to explode. Answers are unavailable or impossible to find. Some answers are just wrong.

This gets to me. Does anyone out there, anyone get the phone call right? Why is it so difficult to deal with people calling a company for help? Does anyone out there actually get customer phone calls right?

Are all mass facing businesses doomed to recreate this horrible experience for their customers as they grow in size?