The physicists and swing coaches and trainers and teammates have probably been telling Volpe and Chisholm for almost 2 decades to make contact at the tip of the bat instead of closer to their hands. But the solution turned out to be adjusting the bat and not the swing. Fascinating.
I can sit in my office and deliberate on the location of buttons and indicators on the screen and come up with the objectively best arrangement per ISA 101 high-performance HMI standards, but if operators keep making messes because their intuition about that system is wrong, maybe I should just change the way the machine operates to match.