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Comment by siddharta | Hacker News Reader

18 pointssiddharta11 comments

The dirty little secret TourMyApp doesn't tell you is that their website hangs latest Firefox frozen solid so that it has to be killed from the task manager.

Fix it, fellas, this is not cool.

Hmm, thanks for the heads up. Not sure what happened there. I'm on the latest FF too. Was this when you went to the article page?

No, when I went to you website. Some script appears to be busy-looping as Firebug started complaining about a script taking too much time to execute. Telling it to cancel the script didn't help, the FF simply froze.

"However much UX folks like to deny it, most products that users use again and again have a certain amount of complexity and a learning curve"

Huh? Who denies this??

There is a trend in UX towards products so simple (by cutting features) that any user can immediately instantly pick it up without a learning curve.

It's what prompted Don Norman to write the article around 2007 titled "Simplicity is not the Answer" - http://www.jnd.org/dn.mss/simplicity_is_not_th.html (quoted in the blog post) and a book "Living with Complexity" - http://www.jnd.org/books/living-with-complexity.html

These people misunderstand the principle at its basis. Good design isn't about stripping away features, it's about making products simple to use. Those sound like the same thing to some people, but they're not.

This was like the first half of a good article. Especially ending with a quote leaves more to be desired.

It's just an ad.

Exactly right.

Please forgive me, but these types of "info-mercials" articles and postings have no value. In my opinion, the most beneficial submissions are truly informational without trying to sell you something. A great example of this would be the following: http://news.ycombinator.com/item?id=4223731

I like the article that you linked to, but I'm not sure why you think this is an infomercial. I'm just saying that UX doesnt solve all problems, and onboarding is an important part of any product.

I don't think you really understand what user experience design is. Good design doesn't automatically mean stripping out features. There is a delicate balance between simplicity, complexity, achieving business goals and user needs that all designers must strive for.

And yes, this is an infomercial.

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