I am totally invested in the Apple ecosystem, which on principle I'm against (closed systems never sat right with me), but at the time (beginning ~2015) the products and services were so well integrated and genuinely improved my life it was hard to see how things could ever get this bad. I'd still never (ever) go back to Windows, and Linux doesn't have the same feel or ease of setup as macOS, but I am genuinely, deeply concerned about this trajectory for Apple. Albeit super opinionated, but I feel that macOS was the saviour of modern aesthetic computing especially when Windows started its rapid decline post 7. I’m fine trading some frustration—like extra steps for untrusted software—if it keeps macOS secure and fast, free of Windows-level adware or telemetry. But right now, macOS has never been in a worse state.

I recently emailed Tim expressing the same concerns as the article and regarding specific issues with Messages and Mail resource usage and was surprised to get a response from Craig requesting more information and sysdiagnose files, but this is where feedback ended unfortunately.

The current state of the macOS UI is atrocious, devices don't all need the same button shape or menu UX flow across all devices as they are inherently interacted with differently. A Mac isn’t an iPad — why force the same rounded buttons and simplified menus on both? They’re interacted with differently: keyboard and mouse versus touch. I have no idea why this is so difficult for execs to understand or important for them to change. Software teams at Apple are so lucky to have the Apple Silicon innovation on the hardware side, Intel Macs would catch fire on boot-up running any of the latest releases given how atrocious the resource usage is.

While I'm here whinging, the iOS swipe keyboard is garbage (almost totally unusable now) where before it was perfect with the innovative predictive hit-box expansion pioneered by Ken Kocienda. I think that's now been replaced with AI prediction which in 2025 I don't understand why it can be so embarrassingly bad. I had to upgrade to the iPhone Max recently to hit the letters properly. Also Apple I never want to tell someone to "duck off".

Initially I was understanding, but quite frankly now I'm just pissed that it has gotten to this stage, and there is no indication of resolution from execs about these issues.

I’m starting to worry that Apple could go off the deep-end - the way of Microsoft - coasting on hardware sales while letting software quality slide (albeit seeming intentional from Microsoft's side of the fence). I get it — software isn’t where the money is, hardware drives the business - but the two are inseparable BY DESIGN. When macOS struggles with basic functionality, it undermines the value of the Mac itself.