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have to admit, that one of the reasons patio11 got Patrick (cofounder of Stripe) to help with customer support is because he's *the patio11

but great customer service is still great, no matter what.

Patrick is in the support rotation like most of us at Stripe. He'll answer your email too if you send it on the right day.

I would be very interested in how do you do ticket handoffs/tracking across multiple non-dedicated support people in your rotation.

thanks for the clarification

How do you know this for a fact?

(More anecdotal evidence) Patrick Collison also helped me out when I was implementing Stripe on my site, and I am just a regular joe.