The political gamesmanship in the US is beyond shameful, but that's different in an important way. When the government passively denies you a service by shutting down, that's negligence. When the government actively makes a service worse, that's cruelty for the sake of cruelty, and rightfully gets called out. But when a company actively makes a service worse to induce demand, that's a fat bonus for a PM, where instead we should be calling it out for the cruelty that it is.

Or to put it another way, for a government, cruelty is done for its own sake. In a corporation, cruelty is economically incentivized.