DoorDash Offering Payment Plans for Food Delivery Sparks Backlash
newsweek.com
newsweek.com
Debt is a powerful tool when used by educated people for legit reasons, buying a new TV or chicken wings isn't one of them.
But, ultimately, you can only spend as much as you make in income, or go bankrupt. Choosing to tack on an interest payment to your costs is often an unnecessary additional cost for people. That’s true if you’re poor buying a rudimentary TV or rich maxing out credit cards to furnish your mansion.
That stopped being true a long time ago, at least in the US. TVs can be had incredibly cheaply nowadays. A quick Amazon search shows many models available for circa $100. That's like less than a dozen fast food meals.
If you need a TV, save your money and buy one you can afford. A predatory payment plan should not be used.
Which is not to have a go at the US, but to just make the point that buying domestic appliances is not a simple "bad credit" case. Unlike chicken wings.
Obviously there is also the opposite dark and pessimistic take here, but there are potentially good things as well?
Someone who can't probably shouldn't be spending $800 on wings.
klarna offers a 4 equal interest free payments option. How that any different from a credit card?
My example with the wings is an extreme/incidental use-case, and I realize that it'd be atypical to unheard of in practice.
This is an extreme/incidental example, and very likely isn't how this feature is going to be used in practice: I realize that.
>The sort of person who would order wings as their backup catering for a wedding doesn't shouldn't be borrowing for this, one would think.
We're splitting hairs over personal opinions on personal finance here.
Ok. This is for someone who is thinking that they need another $500-800 for the backup catering. For them, an extra $800 with no warning is an expense they can't just eat with the change in their pocket either, one presumes. But they're budgeting for a wedding that likely costs upwards of $7500 (all other costs considered), and they're spending that much without being able to set aside another $1000 for last minute incidentals? I think that this cost might just be the sort of bad decision making that we're all talking about rather than a legitimate use case. And that's even allowing for the recovery of the funds from the original caterer.
Debt affects everyone, not just the borrower and the lender. When lenders make one bad loan, society can bear that burden and especially so if many of the loans are good loans that serve mutual interest. When most of the loans are bad, taxpayers pay to enforce loan terms (not the lender), then they pay again when the economy melts down (the lender just reincorporates under some other business name). So it is a big deal when someone is proposing an entirely new class of lending, and it does warrant this level of discussion. If anything, it warrants a much more intense level of discussion than what we've seen so far or what we are likely to see.
Your inability to grasp this is disturbing and should come across as some sort of profound warning to everyone.
> Your inability to grasp this is disturbing and should come across as some sort of profound warning to everyone.
Way out of line, dude. Now you're insulting my ability to understand things? You think I don't know about all that? Obviously there are plenty of people who don't deserve credit, but there are also plenty who do. I take pride in having an exceptional credit score.
I'd get those wings. And I'd have a 'profound' time sharing them with friends and family making memories.
Which is to say: not at fucking all.
Debt is a dangerous tool when used carefully and intelligently. When used carelessly or unintelligently it is a ruinous monster. We live in a world that allegedly is more educated than ever, but I don't think education is sufficient to avoid this pitfall.
In the long run, customers who should have been blocked from purchasing due to lack of funds will instead write bad reviews about their experience being sent to a collector over a cheeseburger and they’ll bounce off your platform.
“Short term profits ruin everything” for 200 Alex!
Accepting credit cards theoretically allows businesses to sell to customers that don't have the money. Is this bad, and should we chastise businesses for not limiting themselves to debit payments only?
Klarna’s marketing pitch is “no credit check”. They then just send an automated ACH to your bank account. If the funds aren’t there they send it over and over, hoping to punish you with returned-payment fees or overdraft fees. It’s quite different than a credit card and significantly more predatory.
(Particularly pernicious is their claim if they do run a credit check it’s only a “soft pull”… what they are doing should be a hard pull and create a new trade line for an installment loan, albeit a bizarre 4 payment 4 week term one. Creditors are legally obligated to report accurate information. Klarna is conspiring not to do so.)
>Klarna’s marketing pitch is “no credit check”.
No they're not. If you check the fine print you'll see something along the lines of "subject to approval". They're not giving out free money to anyone who fills out a form.
I ran into this recently helping someone with their finances who forgot about random Klarna purchases… I worked off of their credit report, and Klarna was just on there at all. (Obviously lesson #1 was “don’t do Klarna and stuff like it, even though it’s zero interest”).
To your actual question, credit cards are tricky because a bunch of services are wrapped together in the same product, and there’s no practical way for businesses to accept charge cards and not credit cards. The number of variables and intermediaries here suggest that this is really a job for regulators - probably not to ban selling to customers that don’t have money, but to make it financially unappealing, e.g. by capping APRs, limiting advertising, etc.
If they're decently sized, they're probably just not accounting for all the labor overhead of taking cash.
If someone can't get a credit card in the US, I'd question if they have sufficient financial literacy to take on micro-loans.
[0] https://www.creditkarma.com/credit/i/how-to-build-credit-fro...
B) If someone can't afford a cheeseburger, which other platform are they going to switch to?
This was NOT the fault of DoorDash.
I rarely order food delivery, for all the obvious reasons, but if there is a market for this stupid luxury (assuming cooled fries and a soggy hamburger bun qualify), good on DoorDash.
Food delivery is not addictive, this is on the free agent spendthrifts who care not for tomorrow.
* it was uphill a bit
This makes things better, not worse.
Obviously people wouldn't be doing this ideally, but that's the world we live in, and this isn't some new phenomenon or some sign of the times.
Edit: since it might vary by location, here’s what footnote 6 says for me, in part:
> A $1,000 purchase might cost $181.04 per month over 6 months at 28.99% APR.* *Rate ranges from 7.99%-33.99% APR based on creditworthiness and subject to credit approval…
i distinctly remember ~20 years ago a that a friend bought a cup of coffee using a credit card and we all made fun of him for it because we thought he was trying to show off. "credit cards are for emergencies and big things like plane tickets, not a three dollar coffee".
now, i go weeks without having any cash on me.
I remember doing something similar about 15 years ago. A pizza place accepted PayPal including a 'pay after delivery' option. This actually resulted in the payment being taken about 7 days after the order was placed and it was a handy way to get some food when I was broke right before pay day (they didn't check your balance before placing the order). ] Is it a bad idea to order takeout on credit - yeah usually it is. But if people want to do it why should we stop them? There are certainly legitimate use cases (e.g. placing a very large order for a group/party and having time to collect from everyone instead of having to front the cash yourself).
If the feature was really about parties/large orders, how about enabling it for orders over $100? I don't think this is a real scenario. Otherwise it's just predatory and an anti-consumer dark pattern.
See the current arguments about sports betting, there's some clear evidence that they aren't an entertainment product and there are clear predatory and anti-social product patterns at work.
I don't believe in protecting people from their own stupidity but I also think we should call out blatant net-negative things lke this.
Anyone can walk into a liquor store and buy enough alcohol to kill themselves or waste all their money at the casino. Who cares about people borrowing money for lunch?
This country absolutely does not care at all for the poor (unless we've built an institution of exploitation disguised as benevolence)
Speed limits, casino rules, food ingredients legislations, weapon and gun legislation… depending on where you live the cursor is between freedom and stupidity protection.
I can easily and happily find alternatives for the exemples you provide. Here in EU the credit (card) culture is way less loanistic: what we call “credit card” are often delayed debit cards and the real credit cards are used by the richest percentiles.
Admittedly, doing the same for delivery food is more extreme still, but one wonders what legitimate problem this could ever solve. I suppose there is someone out there who can afford the meal but they're tapped out until payday, and yet I wonder why they don't have an (unused until this point) credit card to tide them over until Friday. Neither savings nor card, something's gone horrendously wrong.
I'm not talking here about people who are truly poor and have insufficient income, but people who have money coming in and going out but always seem to be a couple months behind. So lots of stuff goes on credit and costs interest, and they pay a lot of late fees and sometimes overdrafts. But they never fall further behind, so they feel like if they could just get over the hump, they'd be okay. And if you look at their numbers, they're right. But if you handed them a couple months' income so they could get caught up, they'd probably be right back in the same situation within a year, because "barely keeping up" feels normal to them, so the difference between that and "in the black" feels like a buffer they can safely spend down.
What it probably takes (what it took for me, anyway) was not just a new job with a regular salary, but a change in mindset, especially starting to keep a budget so I know where every paycheck is going before I get it. I haven't paid a late fee or a dollar in interest (except my mortgage) for five years, and that's saved me thousands of dollars over what I was spending before. Life is expensive when you're broke.
- Doordash to pay drivers with free bets on FanDuel?
- UberEats to develop a credit monitoring business?
- SkipTheDishes to offer home liver function tests with every booze order?
I have to admit, as a business, DASH has exceeded my expectations. 50% gross margins, high growth, and they recently posted a net profit--barring accounting fuckery. The ratio of sales & marketing to revenue is almost reasonable; I once grouped DASH with sportsbooks as "detrimental sales spend to keep a narrative going... will not end well." In the long run, if the mission is "get food to you conveniently", technology can do amazing things with time.
All of this is a little off topic. Regarding the Klarna partnership, yeah it's a dangerous service that will get misused while having a few beneficial uses. But that's basically all of consumer finance. All consumer debt is some shade of gray, good to bad.
> Pay in Full allows customers to pay for what they love right away using Klarna’s seamless payments experience.
> Pay in 4 allows customers to pay in four equal interest-free installments
> Pay Later allows customers to defer payments to a more convenient time, such as a date that aligns with their paycheck schedules
https://about.doordash.com/en-us/news/doordash-partners-with...
Edit: I’m understanding now they’re also betting on missed payments just like credit cards. The payday option maybe also be “interest free” - unclear from the press release imo.
I can get that with a debit card. Don't need Klarna for that. Obviously Klarna's target market is the financially irresponsible.
If you default on the 4 free interest payments, Klarna or underwriter will impose a 28.99% APR…
> The Klarna Card is issued by WebBank pursuant to a license from Visa U.S.A. Convert any purchase to Pay in 4 issued by Klarna Inc. CA Resident Loans made or arranged pursuant to a California Financing Law license. NMLS #1353190. *28.99% APR applies to all moved or split transactions.
I really hope the cap of interest rates at the federal level gets some momentum. These types of companies need to die off.
For people borrowing at 30% interest, which includes many credit card holders today (including basically every card issued by a retailer today), if this type of financing wasn’t available, the next best options are just going without. Problem is, some of those people are racking up high interest debt to do things like feed their kids. There’s a lot of collateral damage to just taking credit away from everyone with a score under 750, which is what doing away with high interest options will amount to.
Yes that is a problem.
Lending them money at ruinous interest rates is a cruel solution.
Perhaps we could do something about poverty that exists amid such huge wealth.
Even in Soviet Russia and Mao's China, that was true. And nobody can say they didn't try to fix that 'problem.' Virtually the whole would would all agree that we'd prefer to not have it, and so many have made attempts, but no one has eliminated poverty, and those who have made a run at wealth equality the most fervently, like Mao, also killed billions in the process of failing to accomplish it.
My only point is that it's clearly a much harder problem than you pretend it is.
Ouch! I am well aware that it is a hard problem.
I am also aware that we are very smart monkeys.
We do not need the social disruption, and material misery among plenty that we have. It is a choice - a negative choice (a choice to take no action) maybe, but a choice nonetheless.
4 payments over 8 weeks, so you owe money sooner than you would with a credit card (2 weeks), and credit cards are also interest free assuming you pay in full.
The longer deferred payment option includes interest fees.
Failing to pay immediately puts you up near credit card interest APY (19% to 33%) and includes additional fees (usually $7 fee immediately).
Then the merchant fees are higher as well (3.5% to 6% fees for klarna, 1.5% to 3.5% for visa) and the fixed fee is high (30 cents for Klarna vs 5 to 10 cents for visa), so you'll see additional surcharges on the product.
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If this was designed for orders over a specific amount and targeted things like large catering orders... fine I guess. As is... micro-finance is a nasty form of usury.
After the purchase, there's up to four weeks for the statement to close, and then another few weeks for you to pay your balance before you have to pay interest.
But it looks like Klarna accepts credit cards, so I guess this lets you stretch out your cash even longer by combining the two.
edit: In fact if I was more conspiratorial, I might suggest that this 'backlash' was orchestrated behind the scenes by Master Card and Visa to protect their market share.
In reality, people on long term sick benefits would use this service to order strong alcohol to be delivered to their door at 11 in the morning on a Monday, with them being three weeks away from their next benefits payout.
Food typically ordered with these services has no nutritional value with money from the local community going to venture capitalists and multinational companies, to keep poor people poor.
There is so much degeneracy to purge and no will in government to do it.
This is complete nonsense. These services have a huge variety of restaurants and grocery stores. They're really useful for people with limited mobility who need groceries but don't have time to wait for a delivery from a large supermarket. Regardless, if someone wants to order cigarettes and alcohol on them they should be free to without having to account for your personal ethics.
In theory you could order extremely healthy food from these services. In theory these services could be a boon to disabled people that need to order extremely healthy food.
If you are a shareholder you might believe this. But, if you work with vulnerable people that have substance abuse issues and no income other than benefits, you know how it really works and who the customers really are.
>There is so much degeneracy to purge and no will in government to do it.
Isn't this a reflection of the restaurants in the area, rather than doordash as a platform? If you want to "purge" doordash on the basis that it's "degeneracy", shouldn't you do the same for all the restaurants that are supplying doordash?
But is this any different than every person who has credit card debt ordering a pizza?
But buying pizza (or almost anything, really) on credit is a bad idea regardless of the lender, unless you have credit that's zero interest if paid off every month, and you're disciplined enough to do that.
Most people posting on HN probably fall into that category. I wonder what percentage of people using DoorDash every day for lunch are that way.