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Comment by nomilk | Hacker News Reader

I suspect many who make software would never do what adobe does (deliberately make it difficult for customers to leave). Entirely subjective, of course, but I consider Adobe's retention strategies very sleazy (although not uncommon).

That said, can also see the utility in making deals with the devil: if it means getting your own software done faster and better, then it might be worth it, even if it feels gross.

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When I tried to cancel my subscription they offered me a free year of everything. I took it and then cancelled when it was done. 0 issues.

Nice work. I've never subscribed to Adobe products, so I haven't experienced it first hand. My thinking is if your software is great, you shouldn't need lock-in contracts or adobe-like tactics. (I've dodged similar subscription models like economist magazine and masterclass purely due to the utility of the subscription being outweighed by the knowledge I'd one day have to endure a frustrating process to unsubscribe).

It's super easy, don't listed to hypersensitive people who can't stand two seconds of sales pitch. The same goes for the Economist, when I unubscribed the rep asked me if I'd like a 50% discount on a yearly subscription, I politely declined and that was it. One advantage of this is that you can easily pretend you're canceling in order to get a big discount. Some people just love to complain about every little thing.

Given the negative sentiment around Adobe's cancellation flow, you'd think they'd advertise the fact that you get a 'free year of everything' and 'zero issues'. Seems weird!

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