Similar story here. Our insurance likes to mail things, but gets the prescription wrong or it doesn’t show up 60% of the time.
We spend a lot of time arguing on the phone.
We spend a lot of time arguing on the phone.
My Aetna policy will deny all prescriptions for anything greater than 30 days supply or multiple refills unless you go through their mail pharmacy - it's the only way to get a 90 day supply.
And yup. Their online service often is "unable to determine status" of a prescription that they are filling, which means I can't even order a refill through them.