Time Machine (a free utility that ships with OSX, not a military-grade absurdity) would have handled the full restoration of the laptop, which could then restore the wiped iPad and iPhone fully. He'd still have the email hacks to contend with, but at least he'd have his tools back.
It's not his fault that he became a target, and blame for the attack should be firmly limited to the agressor. But the severity of the consequence was clearly amplified by substantial incompetence and / or indifference on his part.
I've lost a lot of respect for Time Machine since then.
I'm not sure what your error was but it might have been for the best. If there was corruption in the backup image then you'd be complaining about how it restored a corrupt backup.
Just failing to restore is unacceptable.
I backup gmail with gmvault to a thumb drive, which I suppose is beyond many non technical people, but I'm sure google will figure out how to restore his account without much difficulty.
I wish I knew how this person knew how his password was compromised, it sounds reasonably secure.
Thanks.
Link for the lazy - http://gmvault.org/
I personally haven't plugged my iPad into my Mac in ages. Then again I've also made damn sure it's backing itself up to the cloud. I'm not sure if this is the default setting. It should be, IMHO.
(And I gotta say, it's really freeing to know that even if all my possessions are destroyed, I will have lost at most a day or so of work.)
As an alternative there is a mode where you can use your Gmail passowrd and it can be saved but this is not recommended.
In this case, the guy had ALL his shit wiped. Not a clumsy move at work causing months of extra work, or some dickhead hacker having some fun with your account credentials, no they actually thoroughly deleted a huge chunk of his personal data.
See it's like, if a pyromaniac burns down someone's home, maybe there were ways to prevent that, but you don't go blaming the victim then either. Some times the first thing is sympathy. There's times to be heartless and times to be not.
Remote-wiping all his personal stuff was so unnecessarily malicious, sympathy comes first. And besides, in this case, not having any non-remote-wipeable backups, the only thing you could possibly maybe blame him for is putting all his stuff in the cloud. Yeah no not smart, maybe, but it simply doesn't weigh up to the fact that someone actually went through the trouble of meticulously deleting all of it. Not stealing, or defacing, but deleting.