Citi was in deep trouble long before this. I don’t find it surprising they are trying to cut costs. I’ll be less surprised if they are sold off to a larger bank soon.
Who weird have imagined that outsourcing work with sensitive financial data to cheap Indian contractors would do poorly? And so the wheel turns
I predict, in a few weeks, we'll hear more about Citigroup's amazing AI that will replace said slashed IT contractors :)