Which is a shame, because if you questioned the quote a tiny bit and listened to the whole segment[1], it's far less damning that you make it out to be. Before that quote he even says "I believe in empathy, I think you should care about other people". He's not against empathy as a whole, he's against "too much" empathy, to the point that "you suicide yourself". That in my view, is entirely reasonable. If you had infinite empathy and were running a store, and you let yourself be shoplifted to bankruptcy, I think most people agree that would be a character flaw.