Gandi Outage on Multiple Services

I have had excellent service and support from Gandi for several years. I appreciated having an EU-based provider that seemed to take pride in having a sustainable approach to the business. There was clarity about pricing. It wasn't the cheapest but they were straightforward and honest in communications.

Every company has an outage now and then, and sometimes a bad one.

But, it has now been 30 hours since I had access to my email. The last update was 15 hours ago. I don't like the way this has been handled.

This has been going on for almost 11 hours according to my logs:

Mar 08 17:36:55 ubuntu-vm systemd[1]: Started fetchmail.service - LSB: init-Script for system wide fetchmail daemon.

Mar 09 00:41:55 ubuntu-vm fetchmail[1603]: timeout after 300 seconds waiting for server mail.gandi.net.

Mar 09 00:41:55 ubuntu-vm fetchmail[1603]: socket error while fetching from [REDACTED]@[REDACTED]@mail.gandi.net

Mar 09 00:41:55 ubuntu-vm fetchmail[1603]: Query status=2 (SOCKET) `

As of 20:37 Paris time, e-mail is still not accessible, neither from my e-mail client nor from the website. Website error message: "Error 503 Backend fetch failed. Varnish cache server". Per the timeline on Gandi's website, we are now at 19 hours without e-mail.

After being a customer for about 15 years, finally going to have to move away from Gandi now.

The increased costs of mailboxes was already putting pressure on me to move but an outage of this length is the nail in the coffin.

All my mails seems to be gone.

I was just able to access both IMAP and Roundcube (webmail.eu.com), and my archive folder with years of folder does not exist at the moment.

I see only 2 emails in the inbox, nothing else. There are no other mailbox folders besides from inbox either. All gone.

I have just been able to log in to my IMAP account. Only one new message in there, from two minutes ago - which suggests that all messages to me have not even reached the inbox yet.

Some deliveries will be retried, but after 30+ hours some will have permanently failed.

22:04 Paris time: still "Service are back to normal to the majority of customers we continue to work so there is no impact for any customers". I guess I am in the "unlucky bunch" then. No POP/IMAP, slow SMTP, no access to DNS panel.

API is down as well, can make changes to DNS zones, this is insane to have such a long outage.

Still not working here (1030pm UK time). I'm nearly approaching 24h without email. No IMAP, no webmail. Frustrating to read that "Service are back to normal to the majority of customers" - with no further update for the past 6h!

I was planning to migrate to Fastmail but I'm curious, how is Fastmail's uptime/service health? It'd be great if their long time customers can share their experience.

Email (IMAP) is still not functional for me but the status page simply says "Degraded Performance" and is all green...

Can confirm, POP/SMTP has been down since tonight (EU). Oh well, I take this as a motivation to finally move away from them.

Domaine name transfer out requires a 72 hour delay. Seriously ?!?

We're now (almost) 24h later, and IMAP is still down for me (Belgium).