SO only had a 64% market share when it was broken up. Competitors weren't prevented from entering the oil market because they were physically incapable of buying oil wells. It was because SO had enough market share to greatly influence prices through unilateral action, and to threaten business partners with crippling retaliation for dealing with SO competitors.
I would guess CL has, in most classified markets, more than 80% market share. The amount of market share necessary for monopoly powers varies between industries (based, presumably, on the barriers to entry), but I don't think I'm being casual with the term "monopoly". Especially considering the power of network effects.
Is it not obvious that CL can only get away with its crappy UI because it has overwhelming market share? The fact that it is immune from normal competitive pressures is the defining feature.