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You'd lose out on headaches from your customer not paying and having to waste resources following up on it.

If they can pay, then just pay for the service they got.

Seems pretty straightforward.

Yeah, but you also lose all the income from that customer to save a few bucks for sending an extra invoice…? The customers who pay a little late have never been a noticeable cost for us.

The ones that contact support for every little thing or those that have a million strange feature requests on the other hand.

> lose all the income from that customer to save a few bucks for sending an extra invoice…?

Maybe they sent all the extra invoices? It sounds like you are assuming discontinuing the service was the first and only thing they tried.

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