Rackspace CEO: ‘We’re playing a different game’ than Amazon

gigaom.com

7 pointsbretpiatt2 comments

Can anyone tell me what goes into Fanatical Support by rackspace?

I've always considered them for my deployments, but they end up being 3x the cost of other managed hosts that I've been happy with.

So what exactly is it that Rackspace does?

It's pretty good, ranges from things like pre warning of issues like disk failures, right through to detailed breakdowns of what went wrong if one of your machines goes down.

It's among the best it support I've ever received

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