Amazon Keeps Finding New Ways to Anger Kindle Customers

They also don't bother fixing bugs in the reader software, or perhaps unable to fix bugs. For more than ten years I have been complaining to Amazon about a bug that makes it impossible to delete sample books from the reader, the option disappearing from the menu. I suspected they didn't believe me so I escalated to an online chat and submitted a video of me trying to delete a sample. After a year the bug is still there. My workaround is to delete the Kindle app and reinstall. Clumsy, but it fixes the problem.

Now using ebooks.com for actual purchases, though the free samples from Amazon are useful for making the decision to buy elsewhere.

Seems like more of the usual - though the complaints in the article are scattered all over through time. But it's following a general theme we're all used to - inconveniencing power users and reducing user choice, tripling down on DRM, releasing half-baked hardware and software and taping it together on the fly.

Very ironic for that article to be posting referral Amazon links in the article all while criticizing those very products, though.

I don’t know anyone who owns a kindle and still buys books for it. Maybe I’m not in the part of society where these are more popular but I feel like everyone prefers physical books. Is this even a big business for Amazon? Why are they so aggressive in how they run it?