I remember taxis before Uber/Lyft. They had a whole series of problems.

Predicability - You wouldn't know how much the fare would be when getting into a taxi. In addition, driving indirect routes to charge more and claiming the ride cost more than the normal fare were common scams. Uber/Lyft tells you the price before you order the ride.

Ease of payment - taxis had card machines pre Uber but the machines were frequently "broken" unless the rider spent time arguing that they had no other way to pay. Then, in a miraculous turn of events, the machine recovered.

Accountability - If a taxi driver stole from you, you had essentially no chance of finding them again, especially as a tourist. Uber/Lyft stores this information and surfaces aggregate reviews.

Sometimes, or oftentimes, the law is used against the citizens. Ride sharing is a real improvement in a lot of european countries.

I suggest watching this with subtitles, while it is a comedic skit taken to the extreme you can see how taxi drivers were viewed before ride sharing apps disrupted the taxi industry.

https://youtu.be/UWc9-z8QpXw?si=2MQJ96IZ_eqxJi0A

Uber broke the law that protects traditional taxi drivers from having competition under the guise of passenger safety (taxi drivers have the same driver's license as any other driver, no additional safety certs). The public was way too happy to use Uber and that's why it's now forbidden where I live (a country in central EU).