When performing DNS verification there's supposed to be an underscore in a record, which protects sites that let their users control arbitrary subdomains - you know, dyndns and things like that. Digicert mistakenly didn't ask the customer to include an underscore. Could have been a problem, if Alegeus was a dyndns provider - but they aren't.
Then Digicert spent a load of the 24 hour disclosure window checking things on their end, then e-mailed the customers after office hours so when they get in the next day they barely had any time to respond.
The only "incompetent tech" here is the assholes who decided on the policy that certificates be urgently revoked, as if they'd been issued to the wrong person, when they hadn't been issued to the wrong customer.