Has anyone actually tried to use AI in a live environment to order takeout or make a reservation by phone? I am really tempted to try, but feel like it's deeply violating an unwritten rule of human decency to do this on an unsuspecting local restaurant.
If I was a restaurant worker, there's a pretty high likelihood I'd just hang up on a call like this or try to call back and reach a human.
I've gotten calls asking if the business (not a restaurant) was going to be open on a holiday. It was clearer than a typical person calling, quick, and easy to confirm. I'd rather take these calls than actual people.
Local restaurant I’d have reservations. Insurance company though?
This is the time of rewriting unwritten rules. As someone who spent about 18 years working in restaurants I can tell you that as long as the thing can actually do the thing such that I'm successfully able to trade food for money I wouldn't care if it was an AI and on a busy day I might not even notice.