With UPS the added kicker is UPS charges a $70 processing fee themselves for processing something through Customs for you, paying the tariff for you so the package isn’t delayed and then enabling you to pay them back in advance of delivery on ups.com or the driver will ask for payment at the door when delivering your goods.
[1]: https://www.cbsa-asfc.gc.ca/import/courier/lvs-efv/menu-eng....
In a perfect world, we would just outlaw brokerage fees, and just have CBSA do the clearance since all of the information is already input in a computer system. We should at least outlaw forced brokerage. I never agreed to have UPS act as my agent, so I get pretty upset when they charge me a fee no one agreed to.
In the past with a DHL order over $800 they just sent me an invoice to pay before they'd deliver the package. Make sure you check the invoice though - DHL screwed up the HTS codes and tariff calculations and substantially overcharged, so I had to talk to DHL support to get it fixed (which ended up being really straightforward).
At least here in Norway, though similar in many other countries that I know, it's not entirely bogus.
Typically there are real costs involved with submitting a customs declaration, especially if it requires actual people looking at the invoice and filling out the customs declaration based on it. An order from JCLPCB or similar would typically fall in that category.
Then there's the duties. Either they hold the goods until you've paid, in which case they need storage space and bookkeeping, along with inspections from customs every so often. Or they just pay up front and bill you after the fact. In either case there are real costs involved.
That said they're certainly not a charity, and I do think they exploit a bit the fact that often the importer doesn't have much of a say or knowledge in picking the shipping company. Perhaps the seller only deals with UPS for example.
But I agree that the transparency regarding customs processing fees is very lacking. Obviously they don't have an incentive as long as customers don't see this as a differentiator.
For example DigiKey allows me to select[2] between DDP or CPT, which means I have to pay for importing the goods[3].
[1]: https://en.wikipedia.org/wiki/Incoterms#DDP_%E2%80%93_Delive...
[2]: https://www.digikey.no/en/help-support/delivery-information/...
[3]: https://en.wikipedia.org/wiki/Incoterms#Allocations_of_costs...
JLCPCB recently started offering them as a shipping option, and they tend to be $5-10 under DHL's quote. The DHL price takes the additional processing fees into account and I'm not left with a nasty surprise in addition to the tariffs/customs fees.
There's the option of doing it yourself or have some third party doing it, though you usually still end up paying some fee to the express company.
A lot of business customers do that, at least here, especially if they got goods with duties where they might not be confident in the goods classification[1] done by the express company, or if they have exemptions.
Though as I mentioned earlier, I do agree there's too little transparency here, and that they're taking advantage of it. I suspect the only way they'll improve is if customers start voting with their wallet.
[1]: https://en.wikipedia.org/wiki/Harmonized_System#Classificati...
Export or import classification? The first six digits are the same, but the rest vary per country so if you specify the export tariff codes then the one doing the import declaration will still have to do the import classification.
Haven't had to classify when ordering from JLC, then again I've only ordered PCBs so that might be why.
I have two anxieties about Ali that are keeping me from making a decision though:
- You're essentially trusting foreign eBay sellers to get customs right. If they screw up, it's a ding against your Global Entry account. You're making yourself liable for the competence of strangers, and I don't know the system well enough to know if you can trust their ratings.
- I've yet to hear anything about how the tariffs are working out in practice. I don't wanna hit buy and find out everything is way more complicated/expensive than it was last month.
I should probably just buy from Amazon, but it's hard to commit to paying full price when you know everyone else is selling it for way less (but more risk of something shady happening).
https://www.bicycleretailer.com/industry-news/2025/02/07/tru...
Here in Norway that also involves a service fee by express companies like UPS as paying tariffs means they can't use a simplified customs declaration, and they typically front the payment to get you your goods ASAP. YMMV.
edit: Seems I missed that Trump postponded[2] the low-value exemption, De Minimis, so your shipment is probably in the clear. But next one might not be.
[1]: https://en.wikipedia.org/wiki/Incoterms#Allocations_of_costs...
[2]: https://www.forbes.com/sites/saradorn/2025/02/07/trump-reins...
(Contrary to the current US administration's lies, the buyer pays the tariff, not the seller.)