Support checked and it was fine. Just needed time to adjust. They mentioned they checked the cameras (!).
Later on I got a second used one and while cleaning it, noticed that the internals are just a raspberry pi. Took my micro HDMI and keyboard, and... this thing just runs Raspberry Pi OS.
No updates. And ... VNC. People from that company can just remote into my device, look at what the cameras are seeing, and do stuff on my network. These things are a security nightmare.