People forget that what makes products "sticky" is the amount of stuff added to them by the users over the years.
(Just to be clear, I am not suggesting the UX or data on OSM competes with Google Maps. But I did go and click on a Chase Bank near me and got the phone number and hours, just to be sure that I wasn't making anything up. There are OSM apps that provide a nicer experience including navigation features.)
Features often do have additional information, but broadly speaking, it's pretty incomplete and wouldn't be comparable to Apple/Google maps. There's areas where the data is probably better than commercial maps, but that isn't the case on average.
OSM is a database, and osm.org is the database browser.
End-User apps are Organic Maps, osmapp.Org, and the one that I'm building cartes.app. I hope to internationalise soon.
And come back to our app again if you need to get a taxi or buy a fare... cmon, sweet convenience!
Then to wake up in a reality where you forgot why north was showing on top of the screen, you prefer it to turn map orientation with your body movements and ofc whisper more dopamine inducing advices.