Systemantics – Book by John Gall
en.wikipedia.org
en.wikipedia.org
> A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with a working simple system.
...
That was following a tangent involving the systems thinking heuristic The purpose of a system is what it does. (https://en.wikipedia.org/wiki/The_purpose_of_a_system_is_wha...)
~Systems exist to perpetuate themselves, not to provide the service for which they were created.~
It's a fantastic book