SFDPH in general has been moving in a more corporate/consulting-BS direction in last several years, guessing that will accelerate with this individual. Their transition to Epic EHR across the system has heralded a new era of squeaky-clean product/project managers who sling massive Agile jargon but don't actually understand the technical/compliance processes involved that affect orgs like mine who have to integrate with their systems (basics like not understanding the limitations of numerical precision in Excel data types affecting .CSVs, Unix vs. Windows line endings, BOMs, leading zero truncation, demanding tons of excess PHI in billing records for de-duplication).
Their response to our issues is kindly, gently strong-arming us to ditch our EHR to join the Epic monopoly if we want to keep our contracts. And this when last time I went to SFDPH in person I literally had to step over junkies shooting up on the street a couple blocks away.
On the bright side, Epic seems more functional than the Avatar system it replaced (made national headlines for its botched implementation, SFDPH made it even worse when they completely borked their internal Avatar server migration around 2019 because they didn't know how to properly load-balance using NGINX, maybe 1 in 200 access attempts would succeed).