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Do you trust Twitter? Do you believe that they will have the same motivations that you do, as an organization? I believe that is the fundamental question you should be asking.

I'm not really sure it matters where the users are. Ideally in a well designed system/protocol, it shouldn't matter. Email solved that problem 30 years ago.

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No, I don't. But it doesn't matter. As an organization you have to go where your users are. And they are on Twitter.

This is something no single organization can solve. It's impossible. And email is about the absolute worst example. No, it absolutely didn't solve the problem. First the users had to come. Before that it was worthless.

I think many here are delusional about how this works.

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