From the article.

> “This was an in-vehicle message designed to inform Jeep customers about Mopar extended vehicle care options. A temporary software glitch affected the ability to instantly opt out in a few isolated cases, though instant opt-out is the standard for all our in-vehicle messages. Our team had already identified and corrected the error, and we are following up directly with the customer to ensure the matter is fully resolved.”

So everyone can put down the pitchforks now, unless you are assuming deliberate malfeasance.