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Comment by buyucu | Hacker News Reader

if you are trying to but a tesla, then you have only yourself to blame when something goes wrong.

tesla is (in)famous for customer service and quality issues.

If you blame people who've been taken advantage of, remember that others will blame you when you've been taken advantage of, too. This is not wise, especially in consumer rights.

Almost every popular company is infamous for bad customer service and quality issues, it's just a matter of luck. You're probably reading this comment on either a smartphone of a brand already known for quality issues and bad customer support, or on a PC built with parts from brands known for quality issues and bad customer support.

And anyways, "you have only yourself to blame" is not true. You have the seller to blame usually. And by law, not just in some vague moral sense.

Tesla's quality issues are extremely well documented. It's not like people don't know about this.

Not that famous, as they used to (maybe still do? I don’t follow) force customers into an NDA in order to warranty fixes.

Whoa if still true, that's insanity. All of the ways this company is ran make DOGE a scary proposal... Considering we are essentially both the Tesla customer and the car, if DOGE is Tesla...

Early on (Model S being new) they used to do a lot of "hypercare" as some corps call it, short of white glove service, to keep customers happy and essentially advertising their brand.

I suspect a lot of reputation from then helped them paper over naysayers when they abandoned it with expansion

But its a weird distribution, because of owners who never have a single problem.

I mean, all that proves is that there exist _instances of the car_ which are not defective. Like, it would be extremely odd if every single unit was notably defective.

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