Because of the obvious PR implications of having a program one's company wrote spewing controversial takes. That's what it boils down to - and it's entirely reasonable.
Personally, I wish these things could have a configurable censorship setting. Everyone has different things that get under their skin, after all (and this would satisfy both the pro-censor and pro-uncensored groups). It's a good argument for self hosting, too, because those can be filtered to your own sensitivities.
That would help with cases where the censorship is just dead wrong. A friend was working with one of the coding ones in VS Code, and expressed his frustration that as soon as the codebase included the standard acronym for "Highest Occupied Molecular Orbital" (HOMO) it just refused any further completion. We both guessed the censor was catching it as a false positive for the slur.
That's the right answer. And it's not like this is a potential risk that is only being theorized about. Microsoft already has a very hands-on experience with disasters of this exact nature:
There is a word for this. It is called the Scunthorpe problem. Named after the incident in which the residents of the Town Scunthorpe could not register for an AOL account because AOL had an obscenity filter that did not allow the Town name.
It has been a problem since 1996 and still causes problems.
If I make a word processor, it doesn't need any stance on the Israel/Palestine conflict. It's just a word processor.
But if I make an LLM, and you prompt it to tell you about the Israel/Palestine conflict? The output will be deeply political, and if it refuses to answer that will also be political
The technology industry does not know what to do because unlike industries like journalism and publishing who are used to engaging with politics, a lot of norms, power structures and people in tech think we're still in the 1990s making word processors, no politics here.
There are a lot of things I can say as a citizen that would get me fired from my job, or at least a talking-to by someone in management.
At the moment at least these LLMs are mainly hosted services branded by the companies that trained and/or operate them. Having a Microsoft-branded LLM say something that Microsoft as a corporation doesn't want said is something they will try to control.
That's also different from thinking that all LLMs should be censored. You can train or run your own with different priorities if you wish. It's like how there's a lot of media out there that you can consume or create yourself perfectly legally that isn't sold at Walmart.
Simple: the people who are very pro free speech (i.e. "censorship is evil"), and the people who want to censor LLMs are distinct groups (though both groups are vocal).
Almost every "everything goes" type forum becomes undesirable to almost everyone for a variety of reasons.
Users might complain about it, but they also don't want "no censorship" even if that's what they say.
Oh it's certainly not by many people. It's fine with them if you are censoring what they don't like.
It took me a long time to realize the "free speech" advocates of the 60s-80s were long gone from the left.
There's still career-ending possibilities from saying things even in the overtly antiwoke government: https://www.independent.co.uk/news/world/americas/us-politic... ; people are not going to trust an LLM which might say such things on their behalf.
Not to mention questions like "who is liable if an LLM libels someone".
https://www.theguardian.com/technology/2024/nov/04/google-me...
It's somewhat similar to the laws some places have against providing free alcohol. Alcohol is still legal and abuse still happens. However, at least requiring people to spend money provides some friction to prevent things from escalating too much.
It's not. Most people do support censorship. They just don't admit that.
And that's why we can't have nice things.
You clearly have a moral spine because you're standing up and asking questions about what is right.
LLMs can't do anything like that so they need to be constrained by more direct methods in order to not appear to be evil