As bots get smarter we need to give them more access not less, people have been used as useful idiots and puppets for far too long I don't see why we should make an exception for bots.
Our staff do better work but the bot is instant. It seems people would rather go back and forth a few times and be in the drivers seat than wait on a person.
If it’s simple enough for self-service, most people prefer the kiosks, sometimes even queueing for the kiosks and avoiding the people at the counters (eg. movie theaters, fast food places, supermarket checkout)
But if it’s something more complicated, people tend to either prefer (or end up anyway at) the counters with people (eg. airports, car rentals, in-store customer service)
So it's not scale.