> https://gitlab.freedesktop.org/freedesktop/freedesktop/-/iss...
Seriously, Hetzner provides so much move value per dollar, sometimes I fear that one day they will find out and just jack up the prices to match the rest.
Yes yes there are cloud features now offered by VPS providers, but they are add ons to chase demand, they aren't positioning their offering to appeal to users wanting a comprehensive suite of services on the platform. Managed databases, SMTP as a service, deployment as a service etc etc etc. For that reasons market rates are different.
For Hetzner to bump their prices significantly they would need to build a cloud platform a la AWS/GCP/Azure. Won't happen by Xmas even if went all in. They are good at what they do and make money so they stick to that.
Their cloud always had on-demand, per-hour billing of servers and block storage volumes, all very easy to manage and provision via their API. Recently they got into object storage space. They even provide a switch to connect their cloud servers with a dedicated one, so you can have, e.g, a beefy GPU server running a LLM model and your web service auto running on the cheap.
I believe that the only thing that really holds Hetzner at their price levels is that the price-sensitive people can always threaten to move to OVH.
The barrier to entry for these providers is simply, "low". So margins got to be low.
The thing that holds Hetzner and the likes is you can't purchase a package, follow the setup instructions to make cross disciplines engineering departments. It is no wonder Amazon, Google and Microsoft built a comprehensive cloud. They were in the engineering business.
It doesn't imply Hetzner aren't doing a stunning job at what they do or that running an infrastructure farm is a walk in the park.
Meanwhile for CI runners you probably could split the big bare metal servers down into smaller individual machines and run less jobs of them. Depending on the CI load profile it might also make even more sense to scale out to the cloud on high demand as opposed to having a bunch of mostly idle machines.
Sure, servers might die at times, but this also happens at AWS and can be avoided by using multiple servers in a HA configuration.
Everybody I know is happy with what Hetzner provides, even at production level. OTOH, "arguably better" DigitalOcean sent me a "Your physical host died, so we restarted it. If it persists, we'll migrate" e-mail, which just shows the reality of the hardware.
On your question, while I do not have services on Hetzner yet, I manage a lot of servers, so I know dynamics of a datacenter and what it entails to keep one up.
Your beef is not with Hetzner, but whoever decided to run the service. Unless the customer violates local legislation or the hosting providers ToS, the appropriate action is to leave the service running, be it AWS, GCP or Hetzner.
I would quite frankly have been very disappointed with them if they had done anything in response to you request.
Hetzner is German company and subject to German law. The website they were hosting did not have the (in Germany) mandatory legal notice (Impressum) or any contact details. This shifts the responsibility to the provider (Providerhaftung). Ignoring legal requirements is hardly professional.
Also I would like to note that I did neither request them to give me their customer's details nor to shut down the site. All I wanted was them to work with their customer to have the offending image removed.
Also I am convinced the porn image was not malice but an accident. The scraper replaced all profile images with ones they probably scraped from a forum. I was just unlucky to get a very indecent one.
Had Hetzner collaborated I'm pretty sure this could have been resolved in no time.
I get your frustration in the situation, but even if it would have been helpful to you, it would be extremely unprofessional for a hosting provider to invervene in the operations of its customers unless the customer violates the Terms of Service (an agreement you have no part in), a court order is made, or law enforcement makes a legally supported demand. Random legal notices sent by mail from strangers are not on this list, but could lead to Hetzner evaluating if a ToS violation is in effect that must be resolved.
If the customer is a business, it could be that they have breached the Impressum laws. It would have helped you if they had the impressum, but until legal action is taken it remains undecided if there is a violation, and if there was the consequence would be that the customer is liable for a written warning and in some cases a fine, as decided by the relevant authorities or a court of law.
Nothing that would involve you as a third-party individual.
It's highly available though and the redundant replicas run on their separated physical machines
https://docs.hetzner.com/cloud/placement-groups/overview/
Single machines die (and can't be started again for a few minutes to hours) every few months, but that's acceptable for me, and we also similar things happen at AWS.
US sanction laws are legal nightmare, quicksand that constantly changes. Major global infrastructure projects like Freedesktop should avoid US!
PS: Sorry for the off-topic discussion.
"Hey your customer is hosting a website with random pictures on it. One of them of me is unflattering. Please make them fix it"
The only difference to the original was my profile picture, which was an explicit porn image.
For several weeks everyone searching for my name or my StackOverflow answers saw that. I'm glad that I was not looking for a job at the time.
I exhausted all possibilities on all channels to rectify this situation short of using a lawyer. I put a lot of effort into getting things in order and seriously considered going the legal route but ultimately decided against it mainly because courts are hit and miss here when it comes to reputation damage of regular individuals as opposed to companies or celebrities.
EDIT: I should have answered your question how this is Hetzner's fault more directly. The website they were hosting did not have the (in Germany) mandatory legal notice (Impressum) or any contact details. This shifts the responsibility to the provider (Providerhaftung). Also I would like to note that I did neither request them to give me their customer's details nor to shut down the site. All I wanted was them to work with their customer to have the offending image removed.
Also I am convinced the porn image was not malice but an accident. The scraper replaced all profile images with ones they probably scraped from a forum. I was just unlucky to get a very indecent one. Had Hetzner collaborated I'm pretty sure this could have been resolved in no time.
The channels to reach you were pretty limited and hard to find when I tried. I assure you, I tried everything short of getting a lawyer to send you paper mail.
I still have the communication history in my archives, but it would be a little effort to dig it out.
EDIT: Found the documentation. My first complaints were in March 2011. At some point I got assigned an abuse ID MU-000B0F55-1:18. In May the issue was still unresolved.