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> Instead of blaming all your problems on an external entity like Google

But it's not his fault. I can easily empathize with how he's feeling.

Power bank probably doesn't work well because the update limits charging speed.

What if he doesn't have money for buying a new phone? Also, transferring files via cloud storage can be a non-trivial process, especially for a non-technical person.

This person is on HackerNews, implying at least enough technical expertise to use a website. Google Drive is a website. Other people have offered this person alternative devices free of charge. Yet they are so fixated on a specific outcome (Google just fixing this for them) that they can't see another solution when it's offered up on a plate. They are also neglecting to think beyond the immediate problem: say they get the firmware rolled back somehow - what happens when the device stops charging/is stolen/is dropped and all their files are still on it? Have you never know anyone like this before? Someone who needs all their problems solved for them because they refuse to take responsibility for the situations they have created for themselves through action or inaction?

Hi, I'm not sure if you've saw it but not only is the battery is close to dead but the charging is super slow and it struggles to work plugged in. So I cannot use it well. The only option will to get a new phone, but it's been taking a toll on me.

I am not looking to be a charity case. I'm just flustered at what Google did. Something that never happened in history, without warning, ending my phone.

This is all Google’s fault though. They crippled a perfectly working device. An external battery pack is a bad band aid.

Google has always sucked at customer service.

And now look at this: https://news.ycombinator.com/item?id=42873635 It gets worse.

lol, I imagine everyone in a relationship that posts here might have run into the "listen vs problem solve" scenario...

I definitely have tried to problem solve and things would escalate because the other person wanted me to listen.

But yeah, this is HN :)

I'm aware of the "listen" versus "problem solving" scenario. I refuse to accept the framing. For some reason people have bought in to the idea that you can unload your emotions on someone and also create expectations on how they should respond.

If someone approaches you with a problem, they should expect you'll help them find a solution.