This destroyed my phone, and their appeasement process was terrible too. There was no way for me to find out whether there was a supported repair shop nearby, the $50 cash was apparently through a very dodgy company, and then $100 google store credit didn't disclose that it's "upon review within three weeks" until after you irrevocably chose the option.

The whole thing is ridiculous and poorly handled. Sadly, if my phone had just cracked or failed to turn on, I'd probably have upgraded happily and moved on with my life. As it is, now I feel like something was taken from me. So it goes