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This was the case at ${lastCo} and it bothered me to no end as PM. My job is literally talking to customers! Why do I need to chat to a relationship manager so that I can talk to my own customer?!?

That exact point was my very axe to grind and why I am thankful to work on all sorts of comms. automations at Railway when they let me.

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All my customers are internal, but there's still usually a support ticket layer between the developer and the customer. I told all my customers, for the apps I own, just send me an email. No need to go through all that. They're thrilled and 6 years in there's been no issues.

Because you don’t have people skills!

https://youtube.com/watch?v=hNuu9CpdjIo

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