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You can tell it's a scam call immediately because Google has no such thing as "support", let alone an actual "support engineer"

But you don't know that. Nor I would expect most people to know the internal structure of Google.

I can’t get ahold of google support while paying them hundreds of thousands per year. I’m not convinced they do support.

They do support if you spend enough money with them. At least with GCP. Access to in-house cloud architects level of support, even.