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This hits close to home. I tried getting internet service from TWC twice but they failed each time. The first time they couldn't find the cable output. Turned out it didn't exist. So I scheduled an appointment for a "wall drop" (creation of needed cable output), but the guy just showed up confused that I didn't have one asked me to schedule a wall drop.

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a few years ago i moved into an apartment in NYC that somehow didn't have a phone line. at all. like there wasn't a wall jack in the entire apartment. (it was a hundred-year-old building, i have no idea how this was possible.)

i discovered this when i finally gave up on cable internet (insanely unreliable there) and needed about five calls and three visits to get verizon to understand that someone would have to drill a hole in my floor and run wire into the basement before my DSL could be hooked up, because yes, i really didn't have a phone line.

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