As usual this started with an incoming phone call. If you ever receive a phone call from a tech company, it's a scam. The caller ID doesn't matter. The caller's accent (wtf) doesn't matter either. It's a scam.
Google in particular is famous for making it impossible to contact a human. If Google calls you, before picking up, consider whether you truly believe you're lucky enough to be one of a handful of people in the world to ever get human support from them.
If you ever get a cold call from "Google Support", it's basically guaranteed to be a scam.
Very occasionally you might be making some poor customer support person's job harder, but the vast majority of the time you'll be hanging up on a scammer. You can be polite about it, but firm and brief. "It's my policy to always call back no matter what, nothing personal."
But I do agree with you. They can leave a message and a way to contact back if its important and I can take my time doing research. The urgency part is what's caught so many high profile people off guard.
You don't have to pretend to be confused.
The industry of Indian scam call centers is not a crazy conspiracy invented by racists.
Nor was the industry of Indian legitimate call centers.
You cannot glean any useful signal of legitimacy from the caller's accent.
That's the WTF.
Low-margin businesses will hire low-cost support on whatever continent it's available.
Doesn't matter how familiar their accent sounds.
They are not calling for your benefit.
No need to get xenophobic about it.
High-margin businesses usually have passable or good support. If your vendor of choice does not, you have chosen the wrong vendor and should switch. There are other options that do a better job.
The accent of the caller is not a useful signal.
The very fact that they called you is a pretty good indication that you do not want to talk to them. 99% strength.
It’s not an indicator.
If they are in my contacts I will recognise their voice.