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Going through their URL filtering site and requesting a recategorization is the best option for now, unless someone from the company sees it.

https://urlfiltering.paloaltonetworks.com/

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Done. We've been upgraded from medium-risk "grayware" to low-risk "generally do not contain content that is useful to the end user" which is technically better, I suppose.

Update: We're now Low-Risk / Computer-and-Internet-Info.

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