Ask HN: Is anyone unimpressed by most chatbots?

I go to a corporate website, even the ones that sell chatbots themselves, like Salesforce and Sprinklr, and ask them a basic question about their product, and their chatbot just simply gives the wrong answer.

Meanwhile, I do a simple Google search and I see the answer right there in one of their help docs.

How am I supposed to have any confidence in using these chat bots, when the chatbot can't even answer simple questions about their own product?

And lastly, why are thousands of people enamored and hyped about this technology at conferences, etc? Sure, it's useful, but the implementation currently leaves a lot to be desired...