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Right? Surprised that Atlassian is using it.

Why? It seems to go along well with the rest of their services. Slow, feature incomplete.. Just look at Jira, Confluence, etc.

We use the atlassian products at work and are planning to replace Bitbucket with Gitlab within short.

I don't disagree. I just don't expect a vendor to use the phrase "down hard" to describe their own outage!

What will you replace Jira with, out of interest?

That i dont know yet, and id love to hear suggestions.