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We tried (dev-centric org) but the non-technical users weren’t able to use it well / didn’t like it - so now we don’t have issue tracking at all for non technical stuff -.-

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Oh my! That doesn't sound like a good place to be in. I hope y'all figure something out to get them onboard or migrate out.

We mostly use notion and google workspace for the non-technical stuff now and as far as I can tell both are pretty good.

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