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In a support email, someone demanded that we refund his money because our app was a piece of crap. The app has always been free. I told him this and he retorted that he had jail broken his phone, and doesn't pay for apps.

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So... he just randomly writes to people demanding refunds for stuff he didn't buy? And somehow imagines that 'refunds' will be processed on purchases that never happened?

Are people really that a) stupid and/or b) evil?

I'm going to assume it was either someone young or from a developing country who assumed there was an off chance that they would plop $4.99 or whatever into his account.

You have never worked in a call center for cheap product ... my gf worked in a call center for telephony card. Granted, they are shady with very weird pricing model, but still, people would just call to get refunded for their "lost" credit all the time all the time. (the connection didn't work ... but sir, you spent 2 hours ... yes but it was not my brother it was his wife) They would call if they found a empty card on the street to try to get some credit back.

You quickly lose your faith in humanity when you sell large volume of cheap stuff.

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