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Employees don't want to ask either, but corporate made it an item in mystery shop inspections.

They're trying to train you to use the app. You're expected to respond with your order code.

If enough customers order with the app, the drive through line moves quicker. Probably still not as fast as when they used to premake food.

Hand them a dumb phone from 1996. Doesn't need to have a subscription, just let them figure it out.